Frequently asked questions
The short version of how your Pull Box works. For the full details, read the Terms & Conditions.
What is the Pull Box?
The Pull Box is your standing order with Amped Comics. Browse upcoming releases, add the
issues you want, and we order them for you, set them aside when they arrive, and ship them
to you in a box on the schedule you pick. There's no monthly fee — you only ever pay for
the books that ship.
When does my box ship?
Orders are billed on Tuesday — weekly boxes every Tuesday, every-other-week boxes on
alternating Tuesdays, and monthly boxes on the last Tuesday of the month. Boxes usually go
out the next day, Wednesday, though that can shift if there are delays. Only books that
have actually arrived at the shop and been set aside for you go in the box — anything still
on its way simply rolls into a later box.
When am I charged?
Your saved card is charged when your box is billed on your Tuesday — never before, and only
for books that actually ship, plus a flat shipping charge for the box. If nothing is ready
to ship on your Tuesday, there's no box, no charge, and no shipping fee. You're never
charged for a book that doesn't ship to you.
What's the $1 activation charge?
Activating your Pull Box runs a one-time $1 checkout. That's how your card is saved securely
with Shopify for future boxes — we never see or store your card number. The $1 comes right
back as a credit on your first billed box.
Can I change what's in my box?
Yes — every upcoming issue has an order cutoff (the comic industry's Final Order Cutoff, or
FOC), shown right in the portal. Until an issue's cutoff you can add it, remove it, or
change how many copies you want. After the cutoff it's committed: we've ordered it from the
distributor specifically for you, so it can no longer be removed.
What if a book is delayed, shorted, or cancelled?
Publisher delays happen all the time in comics. A delayed book just bills and ships once it
actually arrives — you're never charged early. If a book is cancelled by the publisher, or
the distributor shorts our order, you're never charged for the copies that don't ship.
Can I change how often my box ships?
Any time, from
Settings.
Pick weekly, every other week, or monthly, and your next box follows the new schedule.
How do I update my card or address?
Cards and addresses are managed securely by Shopify in
your account page.
Changes there apply to your next box.
What happens if my payment fails?
No stress — your books stay safely set aside. We'll email you and show a banner in the
portal; once you update your card in
your account page,
we'll re-bill your box and get it shipped.
Do discounts apply to my box?
If your account has a standing discount, it's applied automatically to every book in your
box — you'll see the original price struck through next to your price. And no matter what,
you never pay more for a book than it costs on our shelf.
How do I cancel?
From
Settings,
any time. Cancelling stops new books immediately. Issues already committed at their cutoff
still ship and bill as they arrive — they were ordered just for you — and once the last one
is settled your subscription closes completely. Changed your mind? You can reactivate from
the portal any time.
Still have questions?
Email us at
info@ampedcomics.com
— or tap the help button in the corner of any portal page. We're glad to help.